Head of Product and Operations
- Led the consolidation of Vidiv's core product after its strategic pivot: a voice-based AI conversational agent platform with sub-second latency.
- Defined and implemented product development processes: feature specification with problem/solution framing, scope management, resource allocation and tracking metrics.
- Established a profitability model for partners (3 partners managing ~20 clients), including hour tracking and profit margins, then transferred the process to the commercial team.
- The platform went from 0 to 11,000 monthly minutes of use (north star metric).
- Shipped 70+ features in 6 months with a 2-person team (designer and developer), maintaining weekly release cadence.
- Built internal tools with vibe coding for agent generation.
- Used vibe coding to create client applications, including a platform to manage agent knowledge bases that saved a churning client and later scaled as a platform feature.
- Prioritized roadmap based on direct client and partner feedback, focusing on improving agent creation tools.
